Call Centre

A huge office is
crowded with desks,
clacking computers
headset people
transacting on telephones
with faceless callers
who cannot see them
on this free call number.
The callers must explain
their business to
faceless operators
who can not see them.

Hapless operators let loose
on a hapless public
after a few days’ training
must remember many pages
by rote to repeat back
relevant sections to their
baffled callers.

They must follow
the company script
with no exceptions
to what the company
has publicly advertised.

Call Centre

2 thoughts on “Call Centre

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